Is The Gym really open 24 hours?
Yes we are open 24hrs 365 days of the year,
every couple of years we may need to close for a
few hours for essential maintenance, but we will
let you know well in advance if this is to
Is the club staffed all of the time?
Every 24/7 Fitness is monitored via extensive
CCTV coverage. Every 24/7 Fitness has emergency
phone points and a dedicated emergency phone
number and there is always someone on duty to
help you or call the emergency services. 24/7
Fitness clubs are fully manned between 7am-9pm
(Mon-Thur), 8am-6pm (Fri) and 9am-5pm (Sat)
Is it safe during unmanned hours?
The entire club is monitored closely by CCTV
during unmanned hours. There are emergency phone
points and a dedicated emergency phone number
you can call if you have any problems or
Will I get a membership card?
We do not issue cards; your unique PIN number is
your proof of membership.
Can I share or give my PIN number to somebody
else to use?
Under no circumstances can you give or share
your PIN number with anybody else. To protect
the interests and ensure the safety of our
valued, paying members, offenders will have
their membership cancelled without refund. All members entering
and exiting 24/7 Fitness are monitored by CCTV
24/7 to ensure member safety and prevent PIN
Do I have to do an induction?
We offer a free induction to all of our joining
members, it is optional and you do not have to
opt for it if you do not want to.
How do I book my induction?
Call, email or visit the reception of the club
where you wish to do your induction and they
will book you in.
Are there personal trainers and much would a
personal training session cost?
We have personal trainers at our clubs and their
prices vary between £20 and £30 per hour.
How do I cancel my membership?
The contact page on our website has a form that
you can fill in to change any aspect of your
membership, including any change of personal
details you wish to inform us of
I freeze my membership?
You can freeze your membership for a maximum of
6 months in any one year, for a small charge
(£5pm) by direct debit. You cannot cancel your
membership whilst frozen and must give a full
payment months notice if you do wish to cancel.
Please also note that we would need at least 10
days notice before your next payment is due to
arrange a freeze on your account.
If I rejoin will I pay the same rate as before?
Your rate is fixed at the time you join, and is
unaffected by any future price increases.
However if you leave and rejoin you would be
classed as a new member and subject to the
current membership rates.
Do you have Wi-Fi access?
We are trialling free Wi-Fi at our Kidderminster
clubs with a view to it being available in all of
Do you have Sunbeds?
of our Gyms have Sunbeds. Please see reception
at your club for more details
Is there car parking at 24/7 Fitness?
Yes all of our sites have ample free parking.
Gunwharf Quays is restricted to 2hrs free at during the week and between
midnight and 10am on weekends.
Fort Dunlop is restricted to
90 minutes between 7am and 5.30pm during the
week. All other times are unrestricted. Please
ask at reception for more details.
Do you supply paper towel dispensers to wipe
We do not supply paper towels and request that
you bring your own gym towel, this is to keep
membership costs at a minimum and to avoid
unnecessary waste, in line with our Green